FAQ

Information about products
We offer a range of products predominantly for the south Asian household/kitchen (please check our product categories for desired products or use the search bar).

Coupons and promotional offers
Competitors or product coupons will not be accepted. Only Eckos Online coupons and promotional discounts may be used.

Payment methods
Eckons Online only takes online payments.

Refunds/returns
There is no general refund policy unless goods are damaged by Eckos Online or out of date. (refund may only be issued upon inspection) Eckos Online is not liable for damage of product made by the customer/client.

Are our products halal?
HMC approved products are available as well as regular halal (All products are strictly halal).

How can I be sure that my Meat will be fresh upon arrival?
We do everything to ensure that your goods arrive on your doorstep as fresh as the moment it was hand prepared by our butcher. We use specially designed temperature controlled boxes and ice packs which ensure that the meat and poultry products stay below the optimal temperature for up to 48 hours.

What about your frozen products?
Our frozen products are packed specially to hold the temperature for a longer period of time, placed in our unique thermal insulated boxes.

What allergy risks are associated with your products?
Some of our products may contain traces of nuts and other allergens. If you require information about a specific product, please contact us.

How does Eckos Online ensure that their products are of the highest of quality?
We only source from BRC Accredited Abattoirs where livestock are treated and prepared according to strict rules set out by UK and EU legislation governing the humane and welfare treatment of animals.

How quickly will my order be delivered?
Order before 12pm to receive your order same day. Orders made after 12pm will be delivered the day after. Deliveries are made anytime between 6pm – 9pm.

How much does delivery cost?
Our delivery charge is £4.99. Orders over £50 will attract free delivery.

Where do you deliver?
We deliver specific postcode of London. Please check your delivery postcode in our website via postcode checker here.

How do I change/cancel an order I have made?
If you need to change/cancel an order please contact us as soon as possible here: 020 7791 0098.

What payment methods do you accept?
All cards registered in the UK can be used to pay online, whereas NO overseas cards may be accepted.

Is Payment Secure?
Shopping with us is perfectly safe. Our payment gateway is secure and it offers the most secure service. We do not save your card details on our site and the checkout process is secured with your bank. We have been verified by secure payment gateway which guarantees a secure checkout area so rest assured, your card details are safe.

Registration/Activation account
After registration your account has to be activated before you can place an order. Please verify your email by clicking on the link provided in your initial registration confirmation email, without a verified account you will not be able to use the service.
If you did not receive your verification email, please check your ‘Junk’ or ‘Spam’ folder. Please also check that your email storage limit is not exceeded or near full.
If you cannot find your verification email, please visit https://www.eckosonline.com/my-account/ enter your email and password in the Login section then click on the ‘Login’ button. The error message will appear, now please click on the ‘resend’ link. Check your inbox within 5 minutes, and then follow the instruction given. If you have any queries or questions about the activation of your account please contact info@eckosonline.com.

What if I can’t find what I am looking for?
If you can’t see a product currently, please be patient, it will be with you soon. We are working with wonderful and skilled team to complete the collection. Please do contact us to let us know you are waiting- this will help us a lot! You can email us or write to us.
We are adding new product every day. So keep coming back to enjoy new things.
A big Thank You to all the visitors and customers who are making this collection possible!